Arthritis Awareness

Since we are a dot-com, we are open 24/7 for your convenience!  If you have questions, just contact us!  If it's complex, we'll give you a call so please leave your phone number, too!

Nikki runs the AAW website, but we have some "AAWsome" people who also help the website flow.  Check us out on our About Us page!  The website is expanding daily, so it is definitely a team effort!  The AAW store, however, is run by the folks over at Zazzle.com.  They, too, have an AAWsome FAQs page for more info on Zazzle.com!

Zazzle!  They are out of California (AAW is in Ohio), but if you are on the East coast, don't worry...their shipping time is "AAWsome" no matter where you live!

We currently accept Visa, MasterCard, American Express, PayPal, and gift certificates as payment. 

We do not accept personal checks, cash, or money orders... or any other payments by regular, posted mail.

       

*Safe Shopping Guarantee*

Your credit card transactions are 100% secure. Period. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to our server and no one will gain access to your personal information.

Tired of ordering something online and waiting for weeks to receive it? So were we. That's why we work with a company that developed one of the most advanced production and shipping systems on the Internet. And it's why we aim to ship your orders in 24 hours! (Remember, these are made-to-order custom products!).

Immediately after you complete your purchase, your order is sent to the production facility, manufactured, and packaged with great care. You can track the status of your order by using the Zazzle Order Status page.

Please note, however, if you you ordered one of the following products (as indicated in checkout process), the processing time needed to create your order may exceed the 24 hour standard.

The following products will take longer than 24 hours to manufacture:

*Shipping estimates will vary depending on the shipping method selected at checkout, and are not included in the manufacturing turnaround times posted above.

Important Shipping Terms Defined

• Large Orders: Quantities of 50 or more pieces of any given product are considered "High Volume Orders" and may add 2-3 additional business days to the timeframes listed above.
• Business Days: Zazzle and its couriers (UPS, FedEx & the US Postal Service) all consider "business days" to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
• First Day in Transit: Zazzle and its couriers (UPS, FedEx & the US Postal Service) all consider the official "first day in transit" to be the business day following the pickup of the package.

*If you don't LOVE it, send it back!* 

Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase,
you can return it for a full exchange or refund within 30 days of receipt (regardless of
customization)*
*Some Zazzle products are subject to special return restrictions. See below for details.

The following Zazzle products are subject to special return restrictions

• Keds Studio custom shoes: These products are made-to-order specifically for you, so we cannot accept returns.
• Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your “My Images” library, which will be indicated by the “sent date” of the stitch file confirmation email sent to you.
• Stamps and Stickers: In the case of Zazzle Custom Stamps and Stickers, only complete sheets can be returned. Incomplete sheets will not be accepted.

Being a marketplace for custom products based solely online, we do not currently accept phone orders. 

To maintain the integrity of your design, we ask that you utilize our online ordering process so that you may fully review and approve your purchase before proceeding with the order. This may seem like a bit of a nuisance for folks who are used to placing orders over the phone, but we do this so that each customer receives exactly the products & designs they have authorized through the checkout process.

If you need assistance placing your order on the website, please contact our Support Team.

If you are concerned with the safety of placing an order online with Zazzle, please visit our  Safe Shopping Guarantee for more information 

Please contact Nikki privately for details.